REMEMBER TO USE CTRL+F ON YOUR KEYBOARD TO SEARCH THE DASHBOARD TO QUICKLY FIND INFORMATION!
Morning Meeting Info:
- Remember your call summaries, walk-up tracker, and batch notes!!!
- Please be sure to track questions about digital ticket delivery (patrons saying the tickets will be emailed to them) and any CC/purchasing online issues.
- Credit Card Security Update:
- As security features have tightened for online sales, we are seeing an increase in fraud sales from phone calls. After talking to Scott Clark, we are putting a few extra security measures in place to make sure we are getting legitimate cards
- Also make sure you ask and fill out name on card
- Fill out the 3-4 digit CVV code – Awesome if you can add this to a payment with a saved card but you do not have to
- Verify the billing zip code.
- As security features have tightened for online sales, we are seeing an increase in fraud sales from phone calls. After talking to Scott Clark, we are putting a few extra security measures in place to make sure we are getting legitimate cards
- Genevieve’s Update:
- Open table is now accepting reservations again.
- G’s will continue as usual. If a patron has a question about why there was a pause in reservations, please connect them to Genevieve’s.
- Please let Emma know if you have someone who updates their card and pays for a failed scheduled payment.
- We no longer provide masks at the concierge podium. FYI.
- IMPORTANT: WE ARE NO LONGER BLAMING THE FIRE CODE FOR INFANTS NEEDING TICKETS!!
- IF PATRONS ASK, YOU CAN SAY “Everyone, regardless of age, needs a ticket to see a show. For the enjoyment of all patrons, please refrain from bringing guests younger than 5 years old to performances at the Peace Center.”
- RYAN ADAMS will be performing solo with no opener.