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Morning Meeting Notes

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Morning Meeting Info:

Remember to track your patron interactions on the NEW all in one Tracker linked HERE.
Gunter Responses:
- If a patron calls in to ask about the Gunter vandalism: “Gunter Theatre performances are not impacted by the recent vandalism. We look forward to providing the same exceptional experience you’ve come to expect from the Peace Center.
  - If MEDIA calls in, send calls to Heather (extension 1222) or Kara Dullea at 864-275-3331
BCR & PCR ARE CLOSED!!! You can still take non-premium change requests.
Jason Isbell has been rescheduled for Wednesday, July 23 at 7:30pm.
- If patrons purchased prior to Feb. 26th and would like a refund, please use the tracker linked HERE.
Credit Card Security Update:
- As security features have tightened for online sales, we are seeing an increase in fraud sales from phone calls. After talking to Scott Clark, we are putting a few extra security measures in place to make sure we are getting legitimate cards
  1. Also make sure you ask and fill out name on card
  2. Fill out the 3-4 digit CVV code – Awesome if you can add this to a payment with a saved card but you do not have to
  3. Verify the billing zip code.
We no longer provide masks at the concierge podium. FYI.
IMPORTANT: WE ARE NO LONGER BLAMING THE FIRE CODE FOR INFANTS NEEDING TICKETS!!
- IF PATRONS ASK, YOU CAN SAY “Everyone, regardless of age, needs a ticket to see a show. For the enjoyment of all patrons, please refrain from bringing guests younger than 5 years old to performances at the Peace Center.”
RYAN ADAMS will be performing solo with no opener.
Tom Segura and Ali Siddiq – “Recommended for ages 16+”
SC New Play Festival has announced their season. ONLY Piff the Magic Dragon will be at the Peace Center. Single tickets are NOT on sale yet. If patrons call with questions, please direct them to https://www.southcarolinanewplayfestival.org/
HAPPY JUNE!!! Payment Plans are now 9 months!!!

Yondr Information for Phone Free Shows

On-Sales This Week

ONSALES THIS WEEK:

LESLIE ODOM JR AND JO KOY! (Week of 6/9 – Some Like It Hot Week)

Leslie Odom, Jr.

November 30, 2025 7:00 PM
Concert Hall
Tickets: $85, $75, $65, $55
Devo Source Code: 16417
Roll Out:
- Announce: June 10
- Tier 1: June 11 10AM & Artist Presale
  - PEACEONEARTH – Source: 16413, Full Price, WSP. 6/11 10am to on-sale.
- Tier 2: June 11 2PM
- Tier 3: June 12 10AM
- Tier 4: June 12 2PM
- Public: June 13 11AM

Jo Koy

September 28, 2025 7:30 PM
Concert Hall
MINIMUM AGE IS 12
Tickets:
- $89.50, $84, $74, $64, $54
- Platinum Seats: $104.50 (just the ticket)
- VIP: $234
  - Premium Seat in first 10 rows
  - Tote Bag
  - Exclusive Tour Merch Item
  - Jo Koy Tour poster
    - Merch package pick up day of show.
      - NO SPECIAL ENTRY OR MEET AND GREET.
Devo Source Code: 16418
Roll Out:
- Announce: June 10 at 2pm
- Tier 1: June 11 10AM
- Artist Ticketmaster Presale: June 11 11AM
  - KOY – Source 16414, Full Price, WSP, 6/11 11am to on-sale
- Tier 2: June 11 2PM
- Tier 3: June 12 10AM & Artist Presale
  - LAUGH – Source 16416, Full Price, WSP, 6/12 10am to on-sale
- Tier 4: June 12 2PM
- Public: June 13 11AM

Next Week:

MasterChef All Stars Live! Week of June 16

September 27, 2025 7:00 PM
Concert Hall
Tickets: $65, $55, $45, $35
Rollout:
- National Announce: April 29
- Local Announce: June 16
- Tier 1: June 17 10AM
- Tier 2: June 18 10AM
- Tier 3: June 19 10AM
- Tier 4: June 19 2PM
- Public: June 20 10AM

Upcoming Performance Info

Upcoming Show Info:

IB Don Q – Sat 5/31 @ 7:30pm & Sun 6/1 @ 3pm [Concert Hall]
- Run Time:
  - 135 mins
    - Act 1 – 40 mins
    - 15 min intermission
    - Act 2 – 40 mins
    - 15 min intermission
    - Act 3 – 25 mins
Some Like It Hot – 6/10-6/15 [Concert Hall]
- Run Time:
  - 155 mins
    - First Act – 72 min
    - 20 min
    - Second Act – 63 min
Wynonna Judd – Wednesday 6/18 @ 7:30pm [Concert Hall]
- Run Time:
  - 120 mins
    - no intermission
Dixie’s Tupperware Party – 6/19-6/22 [Gunter]
- Run Time:
  - 95 mins
    - no intermission
Band of Horses – Friday 6/27 [Concert Hall]
- Run Time:
  - 150 mins
    - Opener – 30 mins
    - 30 min intermission/change over
    - Band of Horses – 90 mins

MAC Card Eligible Shows

FY25 Eligible Shows:

There is a 2 ticket limit for using a MAC Card. If the patron is purchasing more than 2 tickets, the discount only applies to 2 of the tickets. CSRs should note MAC CARD REQUIRED in the Will Call Name if processing via phone. Patrons purchasing over the phone should be reminded MAC card must be presented at the time of pick up to honor the discount. If purchasing in person, MAC cards should be marked and tickets are good to be printed.

TICKETS PURCHASED WITH A MAC CARD WILL NOT BE AVAILABLE AS DIGITAL TICKETS, EVEN IF THEY PURCHASED AT THE WINDOW! Please remind patrons that they will need to pick the tickets up at will call.

All GSO shows
Dixie’s Tupperware Party – June 19 – 22, 2025

Please send patrons to www.greenvillearts.com for more information

**For more information about MAC card eligible shows at the Peace Center and other venues, click HERE to view the full calendar.

Additional Info

Important Box Office Files

Lost and Found

Can I Print This?

Gift Card Image

Gift Card for Gifting Tickets

Know Before You Go Info

Personal booster seats that are brought in should be no more than 19 inches.

Bags/Purses cannot exceed 16” x 16” x 8”.

Ticket Limits

Jason Isbell – Limit 4
Ryan Adams – Limit 6
Melissa Ethridge – Limit 6
Wynonna Judd – Limit 6
Ray LaMontagne – Limit 6
Tom Segura – Limit 8
AMERICA – Limit 8
Joss Stone – Limit 6
Maddie & Tae – Limit 6
Ali Siddiq – Limit 8

Staff Ticket Requests

Fill out this form to request Peace Center Staff Tickets and someone will be in contact with you.

Show Conflicts

May 30 – 31 – IB Don Quixote
- GVL Jazz Fest
June 15th – Some Like it Hot
- Father’s Day

Broadway

Link to BWY Training files for FY26 Here.

Please note that all SOP’s are individual documents and the show research and training videos are in their own folders!

(All Boxo Training Videos Linked Here).

F holds can be used to seat live change requests for RENEWING Broadway subscribers OR can now be used to seat NEW Broadway subscribers.
- Remember: F holds are Fine to touch or for features of the space.
  - - N holds – NO TOUCHY.
All Saturday Matinee performances will have ASL interpreters
If a patron is not renewing, say:
- “We will make a note that you do not wish to renew on your account which will opt you out of future renewal reminders for this season. If you change your mind at all, please be advised we cannot guarantee we will be able to get you in your same seats.”
If you have a suspected reseller on the phone, THEY CAN RENEW BECAUSE WE’RE NOT POSITIVE THEY HAVE DONE ANYTHING WRONG (we just suspect it). CSR’s should say:
- “And before we set up your subscription, we do need to review the terms of purchase. As a reminder tickets are non-refundable and only exchangeable to different show times of the same performance. Tickets are transferrable if you would like to give them to a loved one, you are able to do that. If you choose to sell your tickets, you may only do so at face value. Selling for over face value may result in the cancellation of all future purchases. Any questions about those?”
Subscription Fee Savings Explained: The $15 processing fee for subscriptions supports box office operations. One way to think of this fee is it essentially replaces the traditional “service fee” per ticket. Rather than the normal 10% per ticket service charge, the subscription fee reduces that to only $1.50 per ticket. For one subscription ticket package, that is up to $98.40 savings for this year’s 10 show package. Additionally, subscribers have the benefit of the waived $8 exchange fee. If a subscriber makes two exchanges for a single season, the subscription fee has also covered the exchange fee which would have been incurred for single ticket exchanges. Plus – our subscribers lock in the lowest ticket prices for the shows within their subscription package for even more savings.

GSO

Link to GSO Training Packet HERE. (One new training video is included in this location. Other training videos remain here.)

Following a recent FTC ruling, all ticket prices must now be displayed as total prices—including any service or package fees. The Peace Center website has been updated to reflect this change across all ticket types, including single tickets, Broadway subscriptions, and Greenville Symphony Orchestra (GSO) subscriptions. For GSO subscriptions, some system updates were required. New GSO subscribers should select the package labeled “FY26 Gunter Saturday,” which now includes a $12 package fee per seat, similar to Broadway subscriptions. Renewing subscribers will see their option listed as “FY26 Gunter Saturday Renewal.” Previously, the $12 fee was charged per series, regardless of the number of seats; it is now applied per seat. If a patron mentions receiving different pricing directly from the GSO due to a discount, offer, or promotion, we will honor that price—and process the order using the renewal package. If you have any questions, please contact a manager.

FULL SEASON TICKET PICK UP – AFTER AUGUST 1ST

No more waived subscription fees!!!

Renewal Deadline – May 23rd

Harry Potter On-Sale – Harry’s Birthday July 31st

Single Ticket On-Sale – August 4th

When purchasing Holiday at Peace or Harry Potter as part of new sub, even at the window, patron must pay the service fee!

GSO Contact Info: (864-232-0344) or info@greenvillesymphony.org

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